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EXCEEDING CUSTOMER EXPECTATIONS

Our gaming platform focuses on quality first, speed second and connecting customers with a best-in-class wagering experience.

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SAFE & SECURE

Our market-leading online gaming products are available in a safe and secure environment.

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PROPRIETARY TECHNOLOGY

Our proprietary betting technology is the main source of our competitive advantage.

Mission

COMPANY MISSION

TV Global Enterprises Limited (TVGE), through its Betcris brand of Sportsbook, is a company that provides a safe and legal online platform for sports betting, via traditional and innovative channels.

The company cares about customer needs, improving the service and user experience to foster loyalty towards the brand. With a flexible and agile structure, TVGE adapts quickly to unexpected changes in regulation, market demand and technology. Core objectives include securing customer satisfaction through great service. Focus on efficiency in operational processes, implementing new ideas and using resources to impact customer engagement.

Strategy

COMPANY STRATEGY

The company’s strategy has been centered around the strong reputation the brand carried over historically, regional marketing strategies and the development of emerging markets in LATAM.

TVGE has been able to apply a first to market approach in several countries, positioning the Betcris brand as a local household name. In many cases, the market learned about sports betting by way of interacting with the company’s products and services.

In competitive markets, the pricing model offered is used as an acquisition tool. This is pushed throughout all marketing efforts.

The company’s ability to view things through the eyes of the customer has enabled it to concentrate on business aspects such as easy and accessible payment solutions, local betting culture and access to technology in each market.

WHAT MAKES US UNIQUE?

A recognized sports betting industry leader for more than 15 years

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Online and Offline

We provide customers with a wide range of betting products online across different countries and continents.

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Innovation

We assign resources effectively to develop new wagering products which offer our customer´s a unique and carefully designed user-experience.

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Market Leader

TV Global Enterprises operates one of the most well-known online gambling brands: Betcris.

SERVICES AND PRODUCTS

Pre-game sports

Live sports

Licensed live video streaming of sports events

Horse Racing

(as per local regulation)

Online Casino

both on Desktop and Mobile versions (as per local regulation)

Mobile technology

via Web and App channels

Multi-lingual customer support via:

  • Live Chat
  • Telephone
  • Land-based operations

Pre-game sports

Live sports

Licensed live video streaming of sports events

Mobile technology

via Web and App channels

Horse Racing

(as per local regulation)

Online Casino

both on Desktop and Mobile versions (as per local regulation)

Multi-lingual customer support via:

  • Live Chat
  • Telephone
  • Land-based operations

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CEO, JD Duarte

Has been in the business since 1997. With a strong family background in business, he quickly rose in - what was back then- a novel but informal industry. In 2006, working as Business Development Manager for Betcris, he seized an opportunity to take over the brand for himself and immediately refocused all efforts to emerging markets in LATAM and ASIA, which were untapped at the time. He has personally led efforts to enter over 20 markets through local licensing and strategic alliances. Today, Mr. Duarte, a self-described problem solver, continues to channel his passion for business development, as Betcris enters a new expansion phase.

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CFO, Hazel Soto

Started working in the gaming Industry in 2005, with a focus on LATAM. She joined Betcris in 2007 and has since developed controls for the locations, improved efficiency and maintenance of accounting records. Since 2012, Hazel has focused on developing the company’s regulation and compliance department.

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COO, Oscar Brenes

Oscar Brenes has worked in the gaming industry since 1999, and has extensive experience working with LATAM-facing gaming companies. He joined Betcris in 2018 as COO to develop its data-driven capabilities, and to project manage new market entry. He graduated as Civil Engineer from Universidad Fidelitas de Costa Rica.

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Business Development , Fernando Garita

Fernando Garita Administrator with Emphasis on Projects with more than 16 continuous years in the gaming industry as part of the Betcris team working in different areas such as customer service, technical area, training, sales, horse racing,business development, regulations and government has managed to consolidate a wide experience mainly in opening new markets, commercial relationships in Latin America and Asia combining its field experience with strategic planning, assuming new market challenges and constantly studying market trends, Fernando is a key member of Betcris international.

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CPO, Carlos Soto

Has been working over 17 years in the gaming industry, successfully working in different areas of the business such as Operations, Retail and Payments, which has given him an enriched operational experience. Being very much involved in the day-to-day activities of the business, viewing the importance of processing for the company and the gaming industry moves towards to that part of the business. Carlos for the last few years has developed and managed payment solutions tailored for the needs of the company that has been key in the growing of the online business for the company.

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Chief Marketing Officer, Aurélien Lohrer

Has an atypical background, being an elite sports athlete for over 10 years and joined the gaming industry in 2008, with special focus on Europe, working in different areas such as Business Development, Country Management and Marketing. With a customer centric vision and a passion for the brand, Aurélien joined Betcris in 2018 to support company growth and expansion.

CORPORATE SOCIAL RESPONSIBILITY

TVGE is committed to Corporate Social Responsibility and Environmental Management at its headquarters in Costa Rica. The Company promotes a diverse and inclusive workplace, employing a wide range of individuals. The Company also promotes health and safety programs, through various events during the year.

Honoring Costa Rica´s rich history of protecting biodiversity and the environment, the Company promotes environmental campaigns to generate awareness about recycling, reusing, going paperless, adopting newer technologies that save energy and campaigns to clean rivers and support indigenous communities.

COMPANY VALUES AND POLICIES

Excellent service, encompassing total respect and commitment to our customers, is our main goal. We aim to make their experience an enjoyable one by doing the hard work for them. To accomplish this, it´s crucial our staff remain motivated to maintain high service levels so we differentiate our business from our competitors.

Our Company is in a constant process of improvement, not only through the use of innovative technological tools and motivated employees, but also with the use of Scrum and Agile (which were introduced in 2017), to help ensure that the Company maintains a proper accountable framework to develop its projects.

Responsible Gaming

The company strives to attain a high level of legal compliance in the promotion of sports betting, seeking to protect the most vulnerable players to help reduce problem gambling.

To attain this goal, the Company relies heavily on learning from its own experiences and on the use of a wide range of technology, innovations and available tools. Our aims are to:

  • Prevent underage sports betting or gambling
  • Provide an environment that promotes fair gaming in a secure, safe and reliable manner, according to the conditions of the regulation and licenses of the different countries where TVG has presence
  • Protect information privacy following the standards of the European Union
  • Ensure prompt and accurate customers payments, as per the Company´s long standing tradition
  • Promote ethical and responsible marketing, ensuring that our marketing practices do not unfairly target underage or vulnerable players
  • Ensure the upmost customer satisfaction by providing the customer all manner of channels to communicate with the Company to voice their opinions and complaints

Contact Form

This contact form is intended solely for corporate queries.